
The versatility of SMS makes it an indispensable tool at every stage of the customer lifecycle:
Marketing and promotions: Send flash offers, personalized discount codes, and product launches directly to mobile phones. Instant SMS delivery generates traffic spikes to your website or e-commerce site with a higher response rate than email.
Logistics and operations: Simplify appointment management and delivery logistics. Use SMS to reduce no-shows for services and to send package tracking information, improving customer satisfaction and your team's internal efficiency.
Loyalty and internal communication: Use two-way communication to conduct quick satisfaction surveys or send crucial messages to staff, ensuring that information is received unequivocally.