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Support » FAQ
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About Plusmo
Getting Started
Managing channels online
Mobile Device Settings
About Plusmo
What is Plusmo? Plusmo is a FREE service that lets you run cool mobile widgets on your phone. Mobile widgets are tiny killer apps that offer a much better mobile experience for a specific purpose. There are over 20,000 widgets on Plusmo, most of them created and shared by users like you. Click here to read more about Plusmo. What do I need to get Plusmo? All you need is a browser on your mobile device. Just go to plusmo.com/m from your mobile phone browser and download the client. Note: Some operators block access to J2ME applications based on the data plan of the subscriber. So, even though your browser might be working, you might see connectivity issues with the Plusmo client. Is Plusmo really free? Yes. Plusmo is free to use. But, your mobile operator may charge you for data downloaded if you do not have a data plan. We recommend that you get an unlimited data plan to avoid getting charged per download. See below for few examples. Can I use Plusmo even though I don't have a data plan with my phone service? Yes. You can use Plusmo even though you don't have a data plan, but we do not recommend it. Here are some example data plans: What mobile phones and PDAs does Plusmo support? Plusmo supports all J2ME MIDP 2.0 and MIDP 1.0 enabled mobile phones, RIM/Blackberry devices, Windows Mobile Smart phones and Pocket PC enables PDAs. We are constantly adding support for new devices and operating systems. Plusmo currently does not support BREW enabled devices. We are working on a client for Palm Treo handhelds. What carriers does Plusmo support? Plusmo currently supports Sprint and Cingular. We will be adding support for additinal carriers such as T-Mobile, Verizon etc., very soon. Stay tuned! How come the Plusmo is not supported on my device? At Plusmo, we are continually working on expanding the device coverage on a daily basis. We encourage you to enroll in our beta program and help us expedite the support for many more mobile devices. For more details on the beta program, please visit our developers page. What information do you collect from subscribers? We collect subscribers' phone numbers, email addresses, and phone/PDA information such as make, model, and carrier. This information helps us to send the Plusmo client appropriate to subscribers' device. Plusmo does not share subscribers' information with other parties. Please refer to our privacy page for details. How can I contact Plusmo customer support? You can reach Plusmo customer support at support@plusmo.com. You can also join the Plusmo forum to discuss Plusmo with other users. Getting Started
Why do you need my email address? Your email address is used to log in to www.plusmo.com to manage your mobile content subscriptions. On email-enabled devices we use the email to send you an install link. If instead you want an SMS be sent to you with an install link, we'll ask you for your phone number and operator during the registration. An either case, your email address is the primary mechanism to log in. We will only use your email address for support and inform you of new releases. Like you, we also hate spam. I deleted the Plusmo client on my mobile device? How do I re-install it? Go to plusmo.com/explore and select the link "Resend install email or SMS to my device". You are required to provide either your email address or the phone number for us to send you the download link. What do I do after I get the SMS or email on my phone? Open the Text Message. Most of the newer phones automatically highlight the download link. Select this link and follow instructions to download Plusmo. If this doesn't work, here is some additonal help...
- Typical Plusmo install screenshots on RIM Blackberry devices How do I download Plusmo onto my phone? When you subscribe to a blog or channel at plusmo.com, we will send an email or text message (SMS) to your mobile phone or PDA. This message will contain the link to download our software. Click on the URL to download and install Plusmo. You can also go to plusmo.com/m from your mobile phone browser and download the Plusmo client to your mobile device. How do I start using Plusmo once it is installed on my device? On Java Enabled (J2ME) devices, access your mobile phone's list of downloads and/or applications and select "Plusmo" to launch it. On RIM devices, you can launch Plusmo from the Applications folder. Whenever I enter the password on a Blackberry device, it capitalizes the first character! When entering the password on a Blackberry device, type the first letter twice, finish typing rest of the characters, go back to the first letter, delete it and then select 'Accept'. When downloading the application, I get a warning that the file is "non-trusted." What does this mean? You will see this message when downloading the Plusmo application on your J2ME device because the application is not signed by a trusted Certificate Authority (CA). The application has been signed by an internally issued non-commercial root certificate. Cell phones and PDAs do not automatically trust the root certificate of the internal Certificate Authority and hence warn you when downloading our software. Managing channels online
How can I subscribe to new channels? There's a few ways to subscribe to new channels. To find and subscribe to new channels:
How can I unsubscribe from channels? Log in at plusmo.com and find the tab that contains the channel you want to remove. Clicking on the "x" on the same line as the channel title. You can also unsubscribe channels directly from your mobile device. Select the channel that you would like to unsubscribe and click on Delete from the Menu options. The channel will be removed from your account the next time your device syncs with Plusmo server(s). Can I change the layout of the channels on my page? Yes, you can. Just click on the "Page Options" link and select "Edit." On the Edit Page, select the layout of your choice and click "OK." The channels on your page will now be rearraged as per the Layout that you have chosen. Can I categorize my channels and group them in separate pages? Sure. All you need to do is create new pages by clicking on the "New Page" link, name the page appropriately, and subscribe to the channels that you want to show up on a given page. What is the Plusmo bookmarklet? The Plusmo bookmarklet allows you to subscribe to blogs and channels while you surf online. See an explanation on how you can add the Plusmo bookmarklet to your bookmarks. Mobile Device Settings
How can I view Plusmo configuration information?
Launch the Plusmo application on your mobile phone or PDA. Select Menu and click on "Options" to view the configuration information. What settings do I need on my phone? Most phones come pre-configured with correct settings to access the data sites. You can quickly test this out by using the mobile browser on your phone. If your settings are incorrect, we have a starter page for you: Tips to configure your phone |
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